GUARANTEED R O I

Management/Ops Consulting - 40 years healthcare

Management Consulting - experience translated into ROI

success examples-approach translatable to all Organizations

Urgent Care

Dental (DSO)

P&L responsibility with all non-provider staff reporting up through the position (2700+ employees) – Top line exceeded 200MM.

As the organization’s expert call center leader, also maintained ownership of enterprise call centers and strategy (1MM calls annually).

P&L responsibility of 100 centers in 6 states. Directly responsible for the majority of operations leading to a robust exit from private equity to a strategic buyer (Optum).

Built high performance teams that exceeded performance and budget expectations by developing and focusing on metrics and Doctor/team relationships.

success = increasing margin, top line revenue & patient satisfaction

Complete focus on patient satisfaction through employee engagement and operations best practice (responsible for the creation and implementation of net promoter approach)

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Dental (DSO)

Led significant turnaround by motivating doctors, implementing process and culture of performance, increasing team engagement, setting expectations and communicating organizational strategy.

Developed and implemented IT strategy to upgrade network, security, dental equipment, and practice management system (moved 100 practices from 13 practice management systems to 1 system).

Improved office level EBITDA margin by 25%.

Created a scalable, high performing Revenue Cycle department and approach. Collections improved from 82% to 98%

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Behavioral Health

Within 2 months, streamlined operations and right sized organization for an annualized savings of 900K (increasing EBITDA by 50%+).

Within first 8 months, completely revamped marketing approach; developed and enacted strategic plan to increase revenue/EBITDA by focusing on higher margin, easier to manage, more availability of resources, business - drove 50% growth

success = increasing EBITDA and patients served while reducing expenses

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Non-Profit

Behavioral Health

Completely revamped approach to systems and tools reducing systems expense by 90%.

Implemented best in class learning management system leading to 200% increase in program sales.

Streamlined organization leading to 50% reduction in employee/contractor expense while improving performance.

Implemented best in class financial system leading to reduction of expense of 75% while providing organization with detailed and timely financial reporting and transparency to board of directors.

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About Me

What can I offer?

Provide interim or Fractional executive leadership
Fill gaps that don't require a permanent position but need savvy executive approach (Lead projects, initiatives, etc...)
Evaluate current approach (structure, priorities, etc...) provide recommendations for increased performance and success (subsequently managing the changes if needed)
Evaluate approach to meaningful performance/metrics: What is being measured? Are they the right metrics (reflective of patient outcomes and/or financial success)? Who looks at them? How is the team accountable?

My Background

A successful career in healthcare spanning 40 years.

30+ years creating culture of results and quantifiable performance directed by data
15+ years leading, motivating and driving doctor led organizations
10+ years in software development and system support giving a unique perspective to business solutions supported by technology
15+ years in P&L ownership and improvement
40 years in designing, managing and leading teams of 5 to 1000's.

Approach

I believe in a collaborative approach to consulting, where I work closely with clients to understand their needs and develop solutions together. My approach is to not take anything for granted and be weary of assumptions.

I live in the specificity of...

What exactly is the client trying to solve?
Are the teams aligned on priorities? (rarely)
Are the measures of success well defined, concise, and understood? (almost never)
Have the teams been prepared for change and is the organization committed to swift action?
Will leadership make the tough decisions vs. not upsetting the apple cart?

My Mission

My mission is to provide operational, management, tactical, and strategic change in the most efficient and cost effective manner.

Create laser focus and clarity on the most important levers of the business.

Colleague recommendations

Adam Gremp - Co-founder NeuConnections

Dave brought exceptional leadership to our organization in a time of complex issues. His experience, engagement, and pragmatic approach ensured that we cut through barriers to achieve long-lasting, measurable results. His understanding of an organization by engaging with the people within it, was key to a great partnership. His ability to assess, coordinate, take action, and use the strengths of the team available were key to effectively getting our organization moving toward the goals we were seeking.

Dr. Nicholas Bower - Medical Director

Adam Gremp - Co-founder NeuConnections

It is without reservation that I most highly recommend Dave for any organization or individual seeking a transformative and results-oriented business consultant.

Dave possesses a rare blend of outstanding interpersonal communication and extensive business and operational experience, which I was privileged to witness first-hand during our time at MedExpress. His ability to engage with stakeholders at all levels, from frontline staff to executive leadership, is unparalleled and he consistently demonstrated a knack for understanding and addressing the unique challenges of the business, ensuring that all voices are heard and valued in the process.

He is a masterful communicator, adept at fostering collaboration and building consensus among diverse teams. His empathetic, genuine - and often humorous - demeanor makes him a trusted advisor and mentor, empowering others to achieve their fullest potential. His leadership style is characterized by integrity, transparency, and a genuine commitment to the well-being of others.

His analytical acumen and data-driven approach have enabled him to develop and implement innovative solutions that drove improvements in both patient care and organizational performance.

Gaurav Bhattacharyya - CEO

Adam Gremp - Co-founder NeuConnections

Juliette Ballough - Vice President of Care Delivery

Dave is the consummate operations leader. He is able to translate enterprise strategic priorities into the tactical imperatives that individuals out in the offices can execute against. Dave internalizes data and metrics to identify opportunities, and layers in the pragmatic lens of how to actually deliver what is needed.
Finally, Dave relates well and builds collaborative relationships with key internal and external stakeholders - peers on the executive team, the board, hourly workers in the offices, etc. - which makes him both more effective in his role and a pleasure to work with.

Juliette Ballough - Vice President of Care Delivery

Dave’s ability to quickly diagnose and solve issues ensures that challenges are promptly addressed with minimal disruptions. He was able to motivate me and my teams through servant leadership and practical solution focused problem solving. While working for Dave, he fostered a collaborative and high-performing environment. His focus on P&L drivers and performance allowed my team to remain steadfast in our goal of high quality care while optimizing financial outcomes and driving sustainable growth.

Michael Nabielec - Chief Financial Officer

Juliette Ballough - Vice President of Care Delivery

Michael Nabielec - Chief Financial Officer

While working with Dave (he was the COO), he promoted a team environment where everyone helps drive continuous improvement that results in enhanced financial performance and growth.

Dave’s ability to understand and transform complex business transactions into the elemental components ensures that there is understanding and buy in from all levels of the organization. His ability to foster collaboration encourages practical and effective solutions.

Tony Culp - Vice President of Operations

Juliette Ballough - Vice President of Care Delivery

Michael Nabielec - Chief Financial Officer

Dave is a proven leader with the ability to diagnose and repair operational shortcomings. With an analytical mind he quickly identifies variances in KPIs and rallies business leaders to help uncover the root causes. This cross discipline approach promotes buy-in from key leaders and facilitates immediate course correction. Dave promotes a team environment where continued process improvement is a core value.

GUARANTEED R O I

Management/Ops Consulting - 40 years healthcare

40 years experience in healthcare, over a decade as an executive, creating best in class operations

What have real life experiences taught?

Getting to resolutions quickly

success examples-approach translatable to all Organizations

Urgent Care

Dental (DSO)

Dental (DSO)

Dental (DSO)

Dental (DSO)

Dental (DSO)

Behavioral Health

Behavioral Health

Behavioral Health

Non-Profit

Behavioral Health

Behavioral Health

About Me

What can I offer?

My Background

Approach

My Mission

Colleague recommendations

Adam Gremp - Co-founder NeuConnections

Adam Gremp - Co-founder NeuConnections

Adam Gremp - Co-founder NeuConnections

Dr. Nicholas Bower - Medical Director

Adam Gremp - Co-founder NeuConnections

Adam Gremp - Co-founder NeuConnections

Gaurav Bhattacharyya - CEO

Adam Gremp - Co-founder NeuConnections

Juliette Ballough - Vice President of Care Delivery

Juliette Ballough - Vice President of Care Delivery

Juliette Ballough - Vice President of Care Delivery

Juliette Ballough - Vice President of Care Delivery

Michael Nabielec - Chief Financial Officer

Juliette Ballough - Vice President of Care Delivery

Michael Nabielec - Chief Financial Officer

Tony Culp - Vice President of Operations

Juliette Ballough - Vice President of Care Delivery

Michael Nabielec - Chief Financial Officer

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